Bio
Built from both sides of the table.
I started my career in-house, which means I know what it feels like to be on the other side of an agency relationship. After three years, I moved into agency work and haven't looked back: 14 years of progressive leadership in delivery operations and client services, from hands-on practitioner to running a full client services function.
That path gives me something most consultants don't have: I've built the systems, managed the teams, and owned the P&L. I know where things break and why.
More about my background →